The "Surprise" option means we’ll choose a scent for you from this collection. The quantity is based on how many you select—so if you choose 3, you’ll get 3 surprise scents from this line.

Yes, all products are made with all-natural ingredients, including plant-based resins, herbs, and essential oils. We pride ourselves on using eco-friendly and sustainable materials to create each product.

Binders are essential components that hold the various natural ingredients together, ensuring the products maintain their shape and burn evenly. These binders are plant-based and derived from natural sources, aligning with our commitment to eco-friendly and sustainable practices.

It’s the only incense line in the country that uses fruit biomass as the base of its products, significantly reducing the use of charcoal to honor the earth and minimize environmental impact. A true example of upcycling and living in harmony with nature.

The exquisite and intense aroma of these incenses purifies the space and fosters a deep connection to the most sacred essence — life itself.

The idea of ​​creating a fruit-based incense was born in the valleys of Patagonia, Argentina. More than 100 tons of fruit pulp are discarded annually from the production of juices and derivatives, which José de Biot reuses and naturally transforms into a sustainable raw material (biomass).

Yes, its Palo Santo is sourced ethically by using only naturally fallen wood—never cutting down living trees. The wood is primarily from Peru and northern Argentina, where harvesting is regulated to protect the species.

Absolutely. The brand is involved in reforestation efforts and works with local communities to ensure that Palo Santo trees (Bursera graveolens) continue to thrive for future generations.

Yes, the products are made with care and tested to ensure they are safe for burning. However, always burn incense in a well-ventilated area and never leave it unattended while lit.

No, we do not use synthetic fragrances in our incense. Our products are crafted with natural essential oils, resins, and other organic ingredients to provide a pure and authentic aromatic experience.

Yes. Biodegradable and recyclable materials are used in the packaging. Their incense and smudge sticks are also handcrafted in small batches, reducing industrial impact.

Yes. The brand collaborates with local artisans and indigenous communities, ensuring fair pay and sustainable livelihoods for those involved in the crafting process.

We want you to love your purchase! If for any reason you are not satisfied, our return policy is outlined below:

Standard Return Policy 📦

• Return Window: Items must be returned within 7 days of delivery.
• Condition: Only new, unused items are eligible for return.
• Return Method: All returns must be shipped by USPS mail.
• Return Shipping: Return shipping costs are the customer’s responsibility.
• Restocking Fee: A 15% restocking fee will be deducted from your refund.
• Refund Processing Time: Refunds are processed within 7 business daysafter we receive your return.

Exchanges

• We do not accept exchanges.

Non-Returnable Items

Some products are not eligible for return. These items are clearly marked as “Non-returnable” on their product page. By purchasing these items, customers acknowledge that they cannot be returned.

How to Start a Return

To initiate a return, please contact us at -sacredscentssanctuary@gmail.com

Disclaimer

We provide the tools—you create the magic. Results are personal and never guaranteed. Always burn safely in a heat-proof holder and in a well-ventilated space.

The customer is responsible for providing and paying for return shipping. USPS MUST be used to mail.

Items damaged during the return process will not be accepted. Please ensure that you package the item securely when returning it. DO NOT mail incense in envelopes!

No, the item must be returned in the original packaging it was sent in. If the original packaging is not used, the return will not be accepted.

No. All clearance items are final sale and are not eligible for return or exchange.
These items are offered at a clearance price due to packaging damage and/or missing pieces. Some units may be customer returns or displayed during live shows. The discounted price reflects these conditions while still providing excellent value.