FAQ
Products
The "Surprise" option means we’ll choose a scent for you from this collection. The quantity is based on how many you select—so if you choose 3, you’ll get 3 surprise scents from this line.
Yes, all products are made with all-natural ingredients, including plant-based resins, herbs, and essential oils. We pride ourselves on using eco-friendly and sustainable materials to create each product.
Binders are essential components that hold the various natural ingredients together, ensuring the products maintain their shape and burn evenly. These binders are plant-based and derived from natural sources, aligning with our commitment to eco-friendly and sustainable practices.
Yes, its Palo Santo is sourced ethically by using only naturally fallen wood—never cutting down living trees. The wood is primarily from Peru and northern Argentina, where harvesting is regulated to protect the species.
Absolutely. The brand is involved in reforestation efforts and works with local communities to ensure that Palo Santo trees (Bursera graveolens) continue to thrive for future generations.
Yes, the products are made with care and tested to ensure they are safe for burning. However, always burn incense in a well-ventilated area and never leave it unattended while lit.
No, we do not use synthetic fragrances in our incense. Our products are crafted with natural essential oils, resins, and other organic ingredients to provide a pure and authentic aromatic experience.
Yes. Biodegradable and recyclable materials are used in the packaging. Their incense and smudge sticks are also handcrafted in small batches, reducing industrial impact.
Yes. The brand collaborates with local artisans and indigenous communities, ensuring fair pay and sustainable livelihoods for those involved in the crafting process.
Shipping & Returns
We accept returns within 7 days of receiving your incense purchase. To be eligible for a return, the item must be unburned, in the same condition you received it, and in its original packaging. USPS MUST be used to mail.
The customer is responsible for providing and paying for return shipping. USPS MUST be used to mail.
To start a return, please contact us at sacredscentssanctuary@gmail.com with your order details. Each return request is evaluated individually. Pictures may be requested.
If your return is accepted, we will send you instructions on how and where to send your returned item.
Items damaged during the return process will not be accepted. Please ensure that you package the item securely when returning it.
No, the item must be returned in the original packaging it was sent in. If the original packaging is not used, the return will not be accepted.